Certainly, many of you have heard about the 'golden middle' principle which is appilicable in every sphere of our lives, both personal and business. It includes the best combination of the most important and valuable qualities and characteristics of the process or organization. What is the 'golden middle' in banking business? First of all this is individual approach and fast service.
It would seem that this is the key factor for every bank which does its baest to serve every customer as a VIP one. Indeed, the capital is big enough and administrative machine is not so bulky, but...the bank's amin goal rests the same - the increase in their funds turnover. With the growth of the client base different kinds of bugs are almost inevitable. These bugs are based on the inperfection of the old document flow management mechanisms, both internal and external.
Nowadays, the communication between the head office and branches by email seems archaic and it's hard to imagine how they functioned in the 'pre-Internet' era. Delays or errors in payments, time-consuming service, a huge amount of paperwork, delay in decision making, formal relationship may discourage theclient, even if there are enough banking products suggested. In order to attract and retain customers middle-sized banks try to implement new banking products and technological innovations.
Internet-service and telephone banking are very attractive for the client. They save time and eliminate the need to go to the bank. And such technical innovation as electronic document management system allows to take decisions fast and effective. it also puts into order the continuous document flow.
The complex system for document management bb workspace developped by Double B Inc. links financial and non-financial documentation and i also has a separate block to work with contractors. Using EMS a middle-sezed bank is able to establish a strong and reliable relationship between the head office and the branches, make decisions fast and effective respecting needs of their clients. And, as it was mentioned, the prompt service based on an individual approach is the key advantage of the mibble-sezed bank.
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